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THINGS TO KNOW



DO YOU SHIP INTERNATIONALLY?

We ship to wherever you are.

We are using CTT Correios, the Portuguese national postal service. The actual CTT fees for registered priority mail are as follows:

Weight                   Portugal         Europe        Rest of the World

50g-100g            1,97 €            3,75 €            4,30 €

100g-250g            2,77 €            4,75 €            5,70 €

250g-500g            2,77 €            6,25 €            8,75 €

500g-1000g         4,75 €            8,95 €           15,80 €

1000g-2000g       4,75 €         13,25 €           25,20 €





I HAVE BOUGHT SEVERAL ITEMS AND WOULD LIKE THE MOST EFFECTIVE SHIPPING FOR SENDING TO THE SAME ADDRESS.

If you order more than one item going to same address, we will bundle them to achieve the most cost-effective shipping possible, and let you know the final shipping costs. If the final total ends up being less than the estimated shipping paid by you on checkout, we will issue you a prompt refund for any extra paid via PayPal.





WHAT ARE YOUR SHIPPING TIME ESTIMATES?

We pack and ship all items within 3 working days of purchase, usually faster. In case an item is made to order we will let you know how long it takes until it is ready for delivery. We use CTT priority mail, so depending on where it is being shipped to within the EU, please allow between 3-5 weekdays for delivery once shipped. For customers living outside the EU: Officially delivery takes between 5-10 weekdays. As far as our experience goes shipping might actually take a little bit longer (and sometimes even less time). We will send you an email including a tracking number once your parcel is on its way.
Should you prefer faster shipping methods, please email us right after your order is made.
We are happy to assist you.
Please note that we are not responsible for any third party services.





ARE THE SHIPMENTS INSURED?

Insurance for national and international deliveries can be arranged if available. Please just let us know – we will inquire the conditions at the post office. While we wrap and ship everything with the greatest possible care, ANVE cannot take responsibility for any lost, broken or stolen parcels once they are sent.





WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, or regular account payments all through PayPal.
PayPal





HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).





DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

No, you are not required to have a PayPal account to purchase from this store. Just click on the 'continue' link next to 'Don't have a PayPal account?' to pay via credit card without having to sign in to PayPal. Although if you already have a PayPal account you may use it.






CAN I PAY IN A CURRENCY OTHER THAN EUROS?

Sorry, we are only taking Euros at this stage.





IF I DON'T LIKE WHAT I GET, WHAT CAN I DO?

Colors on screen may vary slightly from actual tones. Please keep in mind that objects even most carefully made by hand and/or from vintage or organic material are not ment to be industrially perfect. Small traces of use (on vintage pieces) or of the production process are part of the item's characteristics. We consider small natural marks on leather beautiful and a sign of life.
If though, for any reason, you are not happy with your aquisition, just send it back right away in the state you received it using registered mail. We will refund the purchase price via PayPal (excluding shipping costs).